Search tickets, read conversations and people; create and update tickets and people in Octadesk. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.
Turn on the Octadesk connector, then ask in plain words. The AI picks the tools.
For support teams that answer customer tickets and manage requesters and agents in Octadesk.
Search tickets with optional filters and read the page of results. Open one ticket by its number to read its fields and status.
Open one ticket by its number. List its replies, internal notes and property changes, in order.
Find a person by exact e-mail address, or search requesters by e-mail or name. List the tickets of that requester.
Create a ticket with a summary, requester, group, assignee, priority and tags. Add an internal note for agents, or a public reply the requester can read.
Changes dataUpdate only the fields that change on one ticket, such as status, priority, assignee or group. A public comment is e-mailed to the requester.
Changes dataCreate a person with an e-mail address and a name. Update the fields of an existing person, and send only the fields that change.
Changes dataThe login page asks for your Octadesk subdomain, Legacy API token and Account e-mail.
Create the token in Octadesk → Settings → API → Token API Octadesk (Legacy). Calls act with that account's rights. The token is used only to call the API on your behalf.
Team and Enterprise: an Owner adds the connector for the organization first.
No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"octadesk": {
"url": "https://octadesk.usefulapi.io/mcp"
}
}
} Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"octadesk": {
"type": "http",
"url": "https://octadesk.usefulapi.io/mcp"
}
}
} Run these commands. The second one opens the login page:
Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Octadesk subdomain, Legacy API token and Account e-mail. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper user | $9/mo · $90/yr | Unlimited* |
*Pro fair use limit: 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this Octadesk server only. Subscribe with octadesk_upgrade (it returns a Stripe Checkout link). Cancel any time with octadesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running octadesk_upgrade before then undoes the cancel. Or write to [email protected].
octadesk_search_ticketsoctadesk_get_ticketoctadesk_get_ticket_interactionsoctadesk_list_requester_ticketsoctadesk_list_custom_ticket_listsoctadesk_find_person_by_emailoctadesk_get_personoctadesk_search_requestersoctadesk_search_agentsoctadesk_create_ticketoctadesk_update_ticketoctadesk_create_personoctadesk_update_personoctadesk_usage_statusoctadesk_request_featureoctadesk_upgradeoctadesk_cancel_subscriptionSearch tickets and read one ticket. Read a ticket conversation in order. Find a requester and list their tickets. Open a new ticket for a requester. Change the status, priority or assignee of a ticket. Create or correct a requester or agent record. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Octadesk. The server calls the Octadesk API with your own Octadesk access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Octadesk subdomain, Legacy API token and Account e-mail. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Octadesk subdomain, Legacy API token and Account e-mail. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Octadesk API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Octadesk.
Yes, if you approve it. 4 of the 13 Octadesk tools can create or change data. The other 9 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with unlimited tool calls (fair use limit: 10,000 tool calls a month), for this Octadesk server only. Cancel any time: Pro then runs to the end of the paid period. Run octadesk_usage_status to see how many calls you used.
Ask the AI to run octadesk_upgrade: it returns a Stripe Checkout link. To cancel, run octadesk_cancel_subscription. Pro continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with octadesk_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.