Find customers, read conversations, items and tasks; add internal notes in Gladly. For support leads and agents who handle customer conversations in Gladly. Hosted by usefulapi — connect from Claude, ChatGPT, Cursor, or any MCP client.
Team and Enterprise: an Owner adds the connector for the organization first.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"gladly": {
"url": "https://gladly.usefulapi.io/mcp"
}
}
}Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"gladly": {
"type": "http",
"url": "https://gladly.usefulapi.io/mcp"
}
}
}No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run these commands. The second one opens the login page:
Other MCP clients (Windsurf, Cline, Zed and more): add the URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser. Do not add an Authorization header: see Before you connect.
Find a customer by email, phone number or external id. Then list their conversations with topics, status and assignee, oldest first, so an agent sees the history.
gladly_find_customers gladly_get_customer gladly_list_customer_conversations
Open a conversation and list its messages, emails, calls and notes in order. Ask the assistant for a short summary before you take over the case.
gladly_get_conversation gladly_list_conversation_items
List the open tasks of a customer with assignee and due date. Use it to see which follow-ups are late before you answer the customer.
gladly_list_customer_tasks gladly_get_task
Turn the topic, inbox and agent ids of a conversation into names. Use it to see who owns the case and where it sits.
gladly_list_topics gladly_list_inboxes gladly_list_agents gladly_get_agent
Write an internal note on a conversation, for example a call back request. Only agents see the note. Each call adds a new note.
Changes data · gladly_get_conversation gladly_add_conversation_note
The login page asks for your Gladly organization, Agent email and Gladly API token.
Create the token in Gladly → Settings → API → Create API token. The agent needs the API User permission. The token is used only to call the Gladly API on your behalf and to derive a private account id; it is never shown to anyone.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Gladly organization, Agent email and Gladly API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
Turn on the Gladly connector, then ask in plain words. The AI picks the tools.
| Tool | Type | What it does |
|---|---|---|
gladly_get_organization | read | Get the organization Get metadata about the Gladly organization: id, name, login domain, time zone, URL. Gladly API: GET /api/v1/organization. |
gladly_list_agents | read | List agents List the agents (support users) with id, name and email address. Gladly API: GET /api/v1/agents. |
gladly_get_agent | read | Get an agent Get one agent profile by id. Gladly API: GET /api/v1/agents/{agentId}. |
gladly_list_inboxes | read | List inboxes List the inboxes with id, name and disabled state. Gladly API: GET /api/v1/inboxes. |
gladly_get_inbox | read | Get an inbox Get the metadata of one inbox by id. Gladly API: GET /api/v1/inboxes/{inboxId}. |
gladly_list_topics | read | List topics List the conversation topics (id, name, parentId, disabled). Use it to turn the topicIds of a conversation into names. Gladly API: GET /api/v1/topics. |
gladly_list_audiences | read | List audiences List the audiences used to target answers (id, name). Gladly API: GET /api/v1/audiences. |
gladly_find_customers | read | Find customers Find customer profiles by EXACTLY ONE identifier: email, phone number (E.164, for example +16505551987) or externalCustomerId. Returns at most 50 profiles, newest update first. Gladly API: GET /api/v1/customer-profiles. |
gladly_get_customer | read | Get a customer Get one customer profile by id: name, emails, phones, address, custom attributes. Gladly API: GET /api/v1/customer-profiles/{customerId}. |
gladly_list_customer_conversations | read | List conversations of a customer List the conversations of one customer, oldest first (at most 100; the reply says if it was cut). Each has topics, status and assignee. Gladly API: GET /api/v1/customers/{customerId}/conversations. |
gladly_get_conversation | read | Get a conversation Get the metadata of one conversation: assignee, inbox, topics, custom attributes, status. A merged conversation returns the surviving one. Gladly API: GET /api/v1/conversations/{conversationId}. |
gladly_list_conversation_items | read | List the timeline of a conversation List the timeline items of a conversation (messages, emails, calls, notes), oldest first, at most 1000. Gladly API: GET /api/v1/conversations/{conversationId}/items. |
gladly_get_conversation_item | read | Get a conversation item Get one conversation item (message, email, note, call) by id. Gladly API: GET /api/v1/conversation-items/{itemId}. |
gladly_list_customer_tasks | read | List tasks of a customer List the tasks of one customer, newest first (at most 2000), optionally only OPEN or CLOSED. Gladly API: GET /api/v1/customers/{customerId}/tasks. |
gladly_get_task | read | Get a task Get one task by id: body, assignee, due date, status, topics. Gladly API: GET /api/v1/tasks/{taskId}. |
gladly_add_conversation_note | write | Add an internal note to a conversation WRITE: add an internal note to a conversation. The note is for agents only; the customer does not see it. Each call adds a NEW note, so do not repeat a call that succeeded. Gladly API: POST /api/v1/conversations/{conversationId}/notes. |
gladly_usage_status | Usage status (free-tier meter) Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter. | |
gladly_request_feature | Request a missing feature Tell usefulapi that the user needs something the Gladly tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter. | |
gladly_upgrade | Upgrade to Pro (unlimited*) Get Pro: unlimited tool calls (fair use limit: 10,000 a month) on Gladly (the free tier caps monthly usage). Plans: "monthly" — $9/month; "yearly" — $90/year (2 months free). Cancel any time: Pro then runs to the end of the paid period, so it also suits a one-time job. *A fair use limit applies. For heavy use (near Pro's limit): "plus" or "plus_yearly" — Pro+, $39/month or $390/year, unlimited tool calls (fair use limit: 100,000 a month); an existing Pro subscription changes to Pro+ in place (needs confirm: true; the price difference for the rest of the period is charged at once). Otherwise returns a short link to open in your browser (it opens Stripe Checkout); after payment the account upgrades automatically. Does not count against the meter. | |
gladly_cancel_subscription | Cancel the Pro subscription Cancel the caller's Gladly Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run gladly_upgrade later to undo the cancel before the period ends. Does not count against the meter. |
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Pro | $9/mo · $90/yr | Unlimited* |
*Pro fair use limit: 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this Gladly server only. Subscribe with gladly_upgrade (it returns a Stripe Checkout link). Cancel any time with gladly_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running gladly_upgrade before then undoes the cancel. Or write to [email protected].
Pull up a customer and review their conversations. Read the timeline of one conversation. Check which tasks are still open for a customer. Map topics, inboxes and agents to names. Add an internal note after a customer contact. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Gladly. The server calls the Gladly API with your own Gladly access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Gladly organization, Agent email and Gladly API token. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Gladly organization, Agent email and Gladly API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Gladly API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Gladly.
Yes, if you approve it. 1 of the 16 Gladly tools can create or change data. The other 15 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with unlimited tool calls (fair use limit: 10,000 tool calls a month), for this Gladly server only. Cancel any time: Pro then runs to the end of the paid period. Run gladly_usage_status to see how many calls you used.
Ask the AI to run gladly_upgrade: it returns a Stripe Checkout link. To cancel, run gladly_cancel_subscription. Pro continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with gladly_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.