Read Desk365 tickets, conversations, contacts, companies, time entries and knowledge articles. For support teams with API access on a Desk365 Standard, Plus or Premium helpdesk. Hosted by usefulapi — connect from Claude, ChatGPT, Cursor, or any MCP client.
Team and Enterprise: an Owner adds the connector for the organization first.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"desk365": {
"url": "https://desk365.usefulapi.io/mcp"
}
}
}Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"desk365": {
"type": "http",
"url": "https://desk365.usefulapi.io/mcp"
}
}
}No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run these commands. The second one opens the login page:
Other MCP clients (Windsurf, Cline, Zed and more): add the URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser. Do not add an Authorization header: see Before you connect.
Filter tickets by status, priority and assignee, then inspect a selected ticket’s details.
desk365_list_tickets desk365_get_ticket
Read the ticket and its conversation, including customer and agent messages, private notes and attachment details.
desk365_get_ticket desk365_get_ticket_conversations
Find a contact by email and inspect its linked company and support settings.
desk365_get_contact desk365_get_company
Filter time entries by ticket, agent, company or date range and inspect an individual entry.
desk365_list_time_entries desk365_get_time_entry
List live article titles and read a selected article’s content, category and folder.
desk365_list_kb_articles desk365_get_kb_article
The login page asks for your Desk365 subdomain and Desk365 API key.
The subdomain is the part before .desk365.io in your helpdesk address. Find the API key in Desk365 → Settings → Integrations → API (the API is part of the Standard, Plus and Premium plans). This hosted connection is read-only. Requested ticket conversations (including private notes), contact and company details, time entries and knowledge-base records pass to your chosen AI client and its LLM provider. Connect only records you are authorized to share. Regenerate or revoke the key in Desk365 to stop vendor access. Billing follows this helpdesk subdomain; rotating its key keeps that identity.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Desk365 subdomain and Desk365 API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
Turn on the Desk365 connector, then ask in plain words. The AI picks the tools.
| Tool | Type | What it does |
|---|---|---|
desk365_list_tickets | read | List tickets List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact, company, SLA and dates. Filter by status, priority, type, group, assignee, category, contact, company or source. Use "--" in a list to match unassigned/empty. Descriptions are left out unless include_description is set. GET /v3/tickets. |
desk365_search_tickets | read | Search tickets Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; *text* matches inside words. GET /v3/tickets/search. |
desk365_get_ticket | read | Get ticket Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/resolution durations (minutes), custom fields, watchers. GET /v3/tickets/details. |
desk365_get_ticket_conversations | read | Get ticket conversation The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-text body, attachment details and time. The original description is not included (it is on desk365_get_ticket). GET /v3/tickets/conversations. |
desk365_list_contacts | read | List contacts List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts. |
desk365_get_contact | read | Get contact One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/details. |
desk365_list_companies | read | List companies List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies. |
desk365_get_company | read | Get company One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details. |
desk365_list_time_entries | read | List time entries List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/time_entries. |
desk365_get_time_entry | read | Get time entry One time entry by id. GET /v3/time_entries/details. |
desk365_list_survey_ratings | read | List survey ratings Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings. |
desk365_list_kb_articles | read | List knowledge base articles The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/. |
desk365_get_kb_article | read | Get knowledge base article A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). GET /v3/kb/article/details. |
desk365_usage_status | Usage status (free-tier meter) Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter. | |
desk365_request_feature | Request a missing feature Tell usefulapi that the user needs something the Desk365 tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter. | |
desk365_upgrade | Upgrade to Pro (unlimited*) Get Pro: unlimited tool calls (fair use limit: 10,000 a month) on Desk365 (the free tier caps monthly usage). Plans: "monthly" — $9/month; "yearly" — $90/year (2 months free). Cancel any time: Pro then runs to the end of the paid period, so it also suits a one-time job. *A fair use limit applies. For heavy use (near Pro's limit): "plus" or "plus_yearly" — Pro+, $39/month or $390/year, unlimited tool calls (fair use limit: 100,000 a month); an existing Pro subscription changes to Pro+ in place (needs confirm: true; the price difference for the rest of the period is charged at once). Otherwise returns a short link to open in your browser (it opens Stripe Checkout); after payment the account upgrades automatically. Does not count against the meter. | |
desk365_cancel_subscription | Cancel the Pro subscription Cancel the caller's Desk365 Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run desk365_upgrade later to undo the cancel before the period ends. Does not count against the meter. |
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper helpdesk subdomain | $9/mo · $90/yr | Unlimited* |
*Pro fair use limit: 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this Desk365 server only. Subscribe with desk365_upgrade (it returns a Stripe Checkout link). Cancel any time with desk365_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running desk365_upgrade before then undoes the cancel. Or write to [email protected].
Review urgent or unassigned tickets. Read a ticket’s conversation. Look up a customer’s company. Review logged support time. Find a knowledge-base article. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Desk365. The server calls the Desk365 API with your own Desk365 access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Desk365 subdomain and Desk365 API key. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Desk365 subdomain and Desk365 API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Desk365 API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Desk365.
All 13 Desk365 tools are marked read-only.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with unlimited tool calls (fair use limit: 10,000 tool calls a month), for this Desk365 server only. Cancel any time: Pro then runs to the end of the paid period. Run desk365_usage_status to see how many calls you used.
Ask the AI to run desk365_upgrade: it returns a Stripe Checkout link. To cancel, run desk365_cancel_subscription. Pro continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with desk365_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.