Check devices, alerts and tickets in Atera, and open tickets, comment or resolve alerts. Hosted by usefulapi — connect from Claude, Cursor, or any MCP client.
Add to your MCP config, then reload & authorize:
{
"mcpServers": {
"atera": {
"url": "https://atera.usefulapi.io/mcp"
}
}
}| Tool | Type | What it does |
|---|---|---|
atera_get_account | read | Get the account Fetch the Atera account this key belongs to — company name, plan, country and timezone. A cheap way to confirm the key works. Atera: GET /api/v3/account. |
atera_list_customers | read | List customers List the customers (client companies) managed in Atera, paginated. Atera: GET /api/v3/customers. |
atera_get_customer | read | Get one customer Fetch a single customer by id — address, domain, phone, notes. Atera: GET /api/v3/customers/{customerId}. |
atera_list_agents | read | List agents (devices) List Atera agents — the managed machines — with online status, last seen, OS, hardware and logged-in user. Pass customer_id to list only one customer's devices. Atera: GET /api/v3/agents or GET /api/v3/agents/customer/{customerId}. |
atera_get_agent | read | Get one agent (device) Fetch a single agent by its AgentID — full device inventory, online status, IPs, OS build and last reboot. Atera: GET /api/v3/agents/{agentId}. |
atera_find_agents_by_machine | read | Find agents by machine name Find the agent(s) installed on a machine by its machine name, e.g. DESKTOP-4F2K9. Atera: GET /api/v3/agents/machine/{machineName}. |
atera_get_agent_patches | read | Get an agent's patches List the Windows/OS patches on one device — either those still AVAILABLE (missing) or those already INSTALLED. Takes the device's DeviceGuid (from atera_list_agents / atera_get_agent), not the AgentID. Atera: GET /api/v3/agents/{deviceGuid}/available-patches or /installed-patches. |
atera_list_alerts | read | List alerts List monitoring alerts (disk, CPU, availability, hardware...) with severity, device, customer and linked ticket. Filter by status. Atera: GET /api/v3/alerts. |
atera_list_tickets | read | List tickets List helpdesk tickets with priority, status, type, end user, technician, SLA durations and last comments. Filter by customer and/or status. Atera: GET /api/v3/tickets. |
atera_get_ticket | read | Get one ticket Fetch a single ticket by its TicketID. Atera: GET /api/v3/tickets/{ticketId}. |
atera_list_ticket_comments | read | List a ticket's comments List the comment thread on one ticket — end-user and technician replies, with internal notes flagged. Atera: GET /api/v3/tickets/{ticketId}/comments. |
atera_list_ticket_work_hours | read | List a ticket's work hours List the time entries logged on one ticket — technician, start/end, billable, on-site, rate. Atera: GET /api/v3/tickets/{ticketId}/workhoursrecords. |
atera_list_contacts | read | List contacts List end-user contacts, optionally searching by whole or partial email or phone number. Atera: GET /api/v3/contacts. |
atera_list_contracts | read | List contracts List service contracts (retainer, block hours, hourly, remote monitoring...) with their rates and billing periods. Pass customer_id for one customer's contracts. Atera: GET /api/v3/contracts or GET /api/v3/contracts/customer/{customerId}. |
atera_list_kb_articles | read | List knowledge-base articles List knowledge-base articles with their product, keywords, section, category and ratings. Atera: GET /api/v3/knowledgebases. |
atera_create_ticket | write | Create a ticket Open a new helpdesk ticket. Give either end_user_id (an existing contact's EndUserID) or all of end_user_first_name, end_user_last_name and end_user_email to create a new contact with it. Atera: POST /api/v3/tickets. |
atera_update_ticket | write | Update a ticket Change a ticket's title, status, type, priority, impact or assigned technician. Only the fields you pass are sent. Atera: PUT /api/v3/tickets/{ticketId}. |
atera_add_ticket_comment | write | Comment on a ticket Add a comment to a ticket, either as a technician (technician_id, with is_internal=true for a private note or false for a reply the end user sees) or on behalf of an end user (enduser_id). Atera: POST /api/v3/tickets/{ticketId}/comments. |
atera_create_contact | write | Create a contact Create a new end-user contact under an existing customer (give customer_id or customer_name). Atera: POST /api/v3/contacts. |
atera_resolve_alert | write | Resolve an alert Mark one monitoring alert as resolved. If the underlying condition persists, Atera raises it again on the next check. Atera: PUT /api/v3/alerts/{alertId}. |
atera_usage_status | Usage status (free-tier meter) Report the caller's current free-tier usage this month: calls used, monthly limit, remaining, and whether the cap is reached. Read-only; does not count against the meter. | |
atera_upgrade | Upgrade to Pro (unlimited) Subscribe to the Pro plan for UNLIMITED Atera tool calls (the free tier caps monthly usage). Choose monthly ($9/month) or yearly ($90/year — 2 months free) billing. Returns a Stripe Checkout link to open in your browser; after payment your account upgrades automatically. Read-only; does not count against the meter. |
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 100 tool calls / month |
| Proper user | $9/mo · $90/yr | Unlimited |
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.