Read conversations and contacts; add replies or notes, set status and assign in Chatwoot. For support agents and team leads who answer customer conversations in Chatwoot Cloud. Hosted by usefulapi — connect from Claude, ChatGPT, Cursor, or any MCP client.
Team and Enterprise: an Owner adds the connector for the organization first.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"chatwoot": {
"url": "https://chatwoot.usefulapi.io/mcp"
}
}
}Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"chatwoot": {
"type": "http",
"url": "https://chatwoot.usefulapi.io/mcp"
}
}
}No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run these commands. The second one opens the login page:
Other MCP clients (Windsurf, Cline, Zed and more): add the URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser. Do not add an Authorization header: see Before you connect.
Count the open and unassigned conversations, then list them by status, inbox or team.
chatwoot_get_conversation_counts chatwoot_list_conversations
Open one conversation to see its contact, status, priority, labels and assignee. Then read its messages, oldest first.
chatwoot_get_conversation chatwoot_list_messages
Search contacts by name, email or phone, open one contact, then list all conversations of that contact.
chatwoot_search_contacts chatwoot_get_contact chatwoot_list_contact_conversations
Find a saved reply template, then add a message to the conversation. A private note stays internal; a reply goes to the customer by email or chat.
Changes data · chatwoot_list_canned_responses chatwoot_send_message
Look up the agents and teams, then assign the conversation to one agent or one team.
Changes data · chatwoot_list_agents chatwoot_list_teams chatwoot_assign_conversation
Set a conversation to open, resolved, pending or snoozed. Then set its priority, or clear it.
Changes data · chatwoot_set_conversation_status chatwoot_set_conversation_priority
The login page asks for your Chatwoot access token and Account ID.
Find the token in Chatwoot → Profile Settings (Access Token). The account ID is the number after /app/accounts/ in your Chatwoot URL. Your token is used only to call the API on your behalf and to derive a private account id; it is never shown to anyone.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Chatwoot access token and Account ID. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
Turn on the Chatwoot connector, then ask in plain words. The AI picks the tools.
| Tool | Type | What it does |
|---|---|---|
chatwoot_get_account | read | Get account Get the configured Chatwoot account: name, locale, features and plan. Chatwoot API: GET /api/v1/accounts/{account_id}. |
chatwoot_list_conversations | read | List conversations List conversations, 25 per page, filtered by status, assignee, inbox, team, labels or a text query. Chatwoot API: GET /api/v1/accounts/{account_id}/conversations. |
chatwoot_get_conversation_counts | read | Get conversation counts Get the open, unassigned and total conversation counts for a status, inbox or team. Chatwoot API: GET /api/v1/accounts/{account_id}/conversations/meta. |
chatwoot_get_conversation | read | Get conversation Get one conversation with its status, priority, assignee, team, labels and contact. Chatwoot API: GET .../conversations/{conversation_id}. |
chatwoot_list_messages | read | List messages List the messages of one conversation, oldest first. Chatwoot API: GET .../conversations/{conversation_id}/messages. |
chatwoot_list_contacts | read | List contacts List resolved contacts (those with an email, phone number or identifier), 15 per page. Chatwoot API: GET .../contacts. |
chatwoot_search_contacts | read | Search contacts Search resolved contacts by a text key (name, email or phone). Chatwoot API: GET .../contacts/search. |
chatwoot_get_contact | read | Get contact Get one contact with its attributes, labels and custom attributes. Chatwoot API: GET .../contacts/{id}. |
chatwoot_list_contact_conversations | read | List contact conversations List all conversations of one contact. Chatwoot API: GET .../contacts/{id}/conversations. |
chatwoot_list_labels | read | List labels List all labels of the account. Chatwoot API: GET .../labels. |
chatwoot_list_inboxes | read | List inboxes List the inboxes (channels) of the account. Chatwoot API: GET .../inboxes. |
chatwoot_list_agents | read | List agents List the agents of the account with their roles. Chatwoot API: GET .../agents. |
chatwoot_list_teams | read | List teams List the teams of the account. Chatwoot API: GET .../teams. |
chatwoot_list_canned_responses | read | List canned responses List the saved reply templates (canned responses) of the account. Chatwoot API: GET .../canned_responses. |
chatwoot_send_message | write | Send message or private note Add a message to a conversation. Default: a private note that the customer never sees. Set private to false to send a reply that the customer receives by email or chat. Chatwoot API: POST .../conversations/{conversation_id}/messages. |
chatwoot_set_conversation_status | write | Set conversation status Set a conversation to open, resolved, pending or snoozed. For snoozed, snoozed_until is a Unix time in seconds (optional). Chatwoot API: POST .../conversations/{conversation_id}/toggle_status. |
chatwoot_set_conversation_priority | write | Set conversation priority Set a conversation priority: urgent, high, medium, low, or none (clears it). Chatwoot API: PATCH .../conversations/{conversation_id}. |
chatwoot_assign_conversation | write | Assign conversation Assign a conversation to an agent (assignee_id) or to a team (team_id). Give exactly one. Chatwoot API: POST .../conversations/{conversation_id}/assignments. |
chatwoot_usage_status | Usage status (free-tier meter) Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter. | |
chatwoot_request_feature | Request a missing feature Tell usefulapi that the user needs something the Chatwoot tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter. | |
chatwoot_upgrade | Upgrade to Pro (unlimited*) Get Pro: unlimited tool calls (fair use limit: 10,000 a month) on Chatwoot (the free tier caps monthly usage). Plans: "monthly" — $9/month; "yearly" — $90/year (2 months free). Cancel any time: Pro then runs to the end of the paid period, so it also suits a one-time job. *A fair use limit applies. For heavy use (near Pro's limit): "plus" or "plus_yearly" — Pro+, $39/month or $390/year, unlimited tool calls (fair use limit: 100,000 a month); an existing Pro subscription changes to Pro+ in place (needs confirm: true; the price difference for the rest of the period is charged at once). Otherwise returns a short link to open in your browser (it opens Stripe Checkout); after payment the account upgrades automatically. Does not count against the meter. | |
chatwoot_cancel_subscription | Cancel the Pro subscription Cancel the caller's Chatwoot Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run chatwoot_upgrade later to undo the cancel before the period ends. Does not count against the meter. |
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper user | $9/mo · $90/yr | Unlimited* |
*Pro fair use limit: 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this Chatwoot server only. Subscribe with chatwoot_upgrade (it returns a Stripe Checkout link). Cancel any time with chatwoot_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running chatwoot_upgrade before then undoes the cancel. Or write to [email protected].
See the conversations that need an agent. Read a conversation before you reply. Look up a customer and their past conversations. Reply to a customer or add a private note. Assign a conversation to an agent or team. Set the status and priority of a conversation. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Chatwoot. The server calls the Chatwoot API with your own Chatwoot access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Chatwoot access token and Account ID. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Chatwoot access token and Account ID. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Chatwoot API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Chatwoot.
Yes, if you approve it. 4 of the 18 Chatwoot tools can create or change data. The other 14 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with unlimited tool calls (fair use limit: 10,000 tool calls a month), for this Chatwoot server only. Cancel any time: Pro then runs to the end of the paid period. Run chatwoot_usage_status to see how many calls you used.
Ask the AI to run chatwoot_upgrade: it returns a Stripe Checkout link. To cancel, run chatwoot_cancel_subscription. Pro continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with chatwoot_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.