Read tickets, contacts, companies, agents and groups; create, update and reply to tickets. For support teams who handle customer tickets in Freshdesk. Hosted by usefulapi — connect from Claude, ChatGPT, Cursor, or any MCP client.
Team and Enterprise: an Owner adds the connector for the organization first.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"freshdesk": {
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"freshdesk": {
"type": "http",
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run these commands. The second one opens the login page:
Other MCP clients (Windsurf, Cline, Zed and more): add the URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser. Do not add an Authorization header: see Before you connect.
The AI searches tickets with the query DSL, for example by status, priority, agent, group or tag. You get a list of what needs attention.
freshdesk_search_tickets freshdesk_list_tickets
The AI reads a ticket and its conversations, public replies and notes. It sums up what happened so far.
freshdesk_get_ticket freshdesk_list_ticket_conversations
The AI creates a ticket with subject, description and a requester (email, requester id or phone). It can set status, priority and source.
Changes data · freshdesk_create_ticket
The AI adds a public reply that is sent to the requester, or a note that is private by default.
Changes data · freshdesk_reply_ticket freshdesk_add_note
The AI finds tickets and updates fields such as status or priority. Only the fields you name are changed.
Changes data · freshdesk_search_tickets freshdesk_update_ticket
The AI searches contacts by name, email or company, and lists companies. It can create a contact or a company.
Changes data · freshdesk_search_contacts freshdesk_list_companies freshdesk_create_contact freshdesk_create_company
The login page asks for your Freshdesk domain and Freshdesk API key.
Find your API key in Freshdesk → Profile settings (right-hand panel). Your credentials are used only to call the API on your behalf and to derive a private account id; they are never shown to anyone.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Freshdesk domain and Freshdesk API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
Turn on the Freshdesk connector, then ask in plain words. The AI picks the tools.
| Tool | Type | What it does |
|---|---|---|
freshdesk_list_tickets | read | List tickets List/filter tickets (max page 300). Freshdesk REST: GET /tickets. |
freshdesk_get_ticket | read | Get ticket Get a single ticket by id. Freshdesk REST: GET /tickets/{id}. |
freshdesk_search_tickets | read | Search tickets Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets. |
freshdesk_list_ticket_conversations | read | List ticket conversations List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations. |
freshdesk_list_contacts | read | List contacts List/filter contacts. Freshdesk REST: GET /contacts. |
freshdesk_get_contact | read | Get contact Get a single contact by id. Freshdesk REST: GET /contacts/{id}. |
freshdesk_search_contacts | read | Search contacts Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'[email protected]'`, `company_id:123`. Freshdesk REST: GET /search/contacts. |
freshdesk_list_companies | read | List companies List companies. Freshdesk REST: GET /companies. |
freshdesk_get_company | read | Get company Get a single company by id. Freshdesk REST: GET /companies/{id}. |
freshdesk_list_agents | read | List agents List/filter agents. Freshdesk REST: GET /agents. |
freshdesk_get_agent | read | Get agent Get a single agent by id. Freshdesk REST: GET /agents/{id}. |
freshdesk_list_groups | read | List groups List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups. |
freshdesk_create_ticket | write | Create ticket Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets. |
freshdesk_update_ticket | write | Update ticket Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}. |
freshdesk_reply_ticket | write | Reply to ticket Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply. |
freshdesk_add_note | write | Add note to ticket Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes. |
freshdesk_create_contact | write | Create contact Create a contact. `name` is required. Freshdesk REST: POST /contacts. |
freshdesk_update_contact | write | Update contact Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}. |
freshdesk_create_company | write | Create company Create a company. `name` is required. Freshdesk REST: POST /companies. |
freshdesk_usage_status | Usage status (free-tier meter) Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter. | |
freshdesk_request_feature | Request a missing feature Tell usefulapi that the user needs something the Freshdesk tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter. | |
freshdesk_upgrade | Upgrade to Pro (unlimited*) Get Pro: unlimited tool calls (fair use limit: 10,000 a month) on Freshdesk (the free tier caps monthly usage). Plans: "monthly" — $9/month; "yearly" — $90/year (2 months free). Cancel any time: Pro then runs to the end of the paid period, so it also suits a one-time job. *A fair use limit applies. For heavy use (near Pro's limit): "plus" or "plus_yearly" — Pro+, $39/month or $390/year, unlimited tool calls (fair use limit: 100,000 a month); an existing Pro subscription changes to Pro+ in place (needs confirm: true; the price difference for the rest of the period is charged at once). Otherwise returns a short link to open in your browser (it opens Stripe Checkout); after payment the account upgrades automatically. Does not count against the meter. | |
freshdesk_cancel_subscription | Cancel the Pro subscription Cancel the caller's Freshdesk Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run freshdesk_upgrade later to undo the cancel before the period ends. Does not count against the meter. |
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Pro | $9/mo · $90/yr | Unlimited* |
*Pro fair use limit: 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this Freshdesk server only. Subscribe with freshdesk_upgrade (it returns a Stripe Checkout link). Cancel any time with freshdesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running freshdesk_upgrade before then undoes the cancel. Or write to [email protected].
Find open, urgent or unassigned tickets. Read a ticket with its replies and notes. Create a ticket for a customer. Reply to a ticket or add an internal note. Change the status or priority of tickets. Look up or add a contact or company. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Freshdesk. The server calls the Freshdesk API with your own Freshdesk access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Freshdesk domain and Freshdesk API key. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Freshdesk domain and Freshdesk API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Freshdesk API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Freshdesk.
Yes, if you approve it. 7 of the 19 Freshdesk tools can create or change data. The other 12 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with unlimited tool calls (fair use limit: 10,000 tool calls a month), for this Freshdesk server only. Cancel any time: Pro then runs to the end of the paid period. Run freshdesk_usage_status to see how many calls you used.
Ask the AI to run freshdesk_upgrade: it returns a Stripe Checkout link. To cancel, run freshdesk_cancel_subscription. Pro continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with freshdesk_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.