usefulapi

HelpCrunch MCP server. Manage HelpCrunch chats, customers, agents and knowledge-base articles.

Claude

Open Settings → Connectors → Add custom connector
Paste this URL:
https://helpcrunch.usefulapi.io/mcp
Authenticate with HelpCrunch when prompted

Cursor · VS Code · Windsurf · Cline

Add to your MCP config, then reload & authorize:

{
  "mcpServers": {
    "helpcrunch": {
      "url": "https://helpcrunch.usefulapi.io/mcp"
    }
  }
}

live12 toolsFree 100 tool calls / monthPro $9/mo · $90/yr

Tools 12

Tool	Type	What it does
`helpcrunch_list_customers`	read	List customers List / search customers (people who chatted in). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. customers.firstSeen, customers.lastSeen) with order, and paginate with limit/offset. HelpCrunch REST: POST /customers/search.
`helpcrunch_get_customer`	read	Get customer Get a single customer by id. HelpCrunch REST: GET /customers/{id}.
`helpcrunch_list_chats`	read	List chats List / search chats (conversations). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. chats.createdAt) with order, and paginate with limit/offset. HelpCrunch REST: POST /chats/search.
`helpcrunch_get_chat`	read	Get chat Get a single chat (conversation) by id. HelpCrunch REST: GET /chats/{id}.
`helpcrunch_get_chat_messages`	read	Get chat messages Get the messages of a chat (conversation), newest first (sorted by createdAt DESC). Paginate with limit (max 100) / offset. HelpCrunch REST: GET /chats/{id}/messages.
`helpcrunch_list_agents`	read	List agents List agents (support staff / operators) in the account, with role and email. Paginate with limit/offset. HelpCrunch REST: GET /agents.
`helpcrunch_list_departments`	read	List departments List departments (groups of agents that chats can be routed to), each with its agents. Paginate with limit/offset. HelpCrunch REST: GET /departments.
`helpcrunch_list_applications`	read	List applications List applications configured in the account — web chat widgets, iOS/Android apps, and social integrations (id, name, displayName, active, type). HelpCrunch REST: GET /applications.
`helpcrunch_get_organization`	read	Get organization Get the organization's live-chat availability status — domain, whether the team is online (teamOnline), and whether chat is enabled (chatEnabled). HelpCrunch REST: GET /organization.
`helpcrunch_create_message`	write	Create message POSTS a message into a LIVE chat — a customer-visible reply (type "message") or an internal private note (type "private"). Set `agent` (agent id) for agent messages; omit it for customer messages. HelpCrunch REST: POST /messages.
`helpcrunch_update_chat_status`	write	Update chat status CHANGES the status of a LIVE chat (e.g. mark it opened, pending, on hold, or closed). HelpCrunch REST: PUT /chats/status.
`helpcrunch_assign_chat`	write	Assign chat ASSIGNS (or unassigns) a LIVE chat to an agent. Pass `assignee` (agent id) to assign; omit it (or pass null) to unassign. HelpCrunch REST: PUT /chats/assignee.

Pricing

Plan	Price	Limit
Free	$0	100 tool calls / month
Pro	$9/mo · $90/yr	Unlimited

This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.