Catch up on open Re:amaze conversations from Claude or ChatGPT

2 November 2026 · Re:amaze MCP server

You can ask Claude or ChatGPT to go through your open Re:amaze support conversations, read the messages in each one, and tell you what each customer is waiting for. Add https://re-amaze.usefulapi.io/mcp as a connector, then ask in plain words.

Which prompt do I start with?

Show me the open Re:amaze conversations from the last 3 days. For each one, read the messages and tell me in one line what the customer needs and who replied last.

You can narrow it: name a channel (for example your email inbox or live chat), a tag, or a customer email.

What does the AI do, step by step?

1. It lists the conversations with reamaze_list_conversations. The filter can be open, unassigned, archived or all, and a start and end date limit the time range. It can also filter by customer email, tag, channel or origin (email, chat, SMS and more).
2. If you name a channel, it can find its slug with reamaze_list_channels first, because conversations are filtered by the channel slug.
3. For each conversation, it reads the thread with reamaze_list_messages and the conversation slug. It can keep only the customer's messages or only your team's messages.
4. It can open one conversation with reamaze_get_conversation to see its status, tags and assignee.
5. To answer a common question, it can look up a help center article with reamaze_list_articles and reamaze_get_article, so you can link the customer to it.

Results come one page at a time. For a busy inbox, ask the AI to read the next pages too, or narrow the date range.

Can it reply to a customer by mistake?

The steps above only read. They do not change anything in Re:amaze.

The server also has write tools: reamaze_reply_conversation, reamaze_update_conversation, reamaze_create_conversation, reamaze_create_contact and reamaze_update_contact. They act when they are called; they do not enforce a separate preview or confirmation step. A reply from reamaze_reply_conversation goes to the customer by default. Sent with visibility 1, it is saved at once as an internal note that only your team sees. If you only want a draft, ask the AI to show the proposed reply in the chat and not to call a write tool. Your AI client can ask you to approve each tool call; this depends on the client and its settings.

There is no tool that deletes a conversation, message, contact or article.

What do I need?

A Re:amaze API token (in Re:amaze, open Settings → Developer → API Token), the email you log in with, and your brand: the subdomain in yourbrand.reamaze.io.

See the Re:amaze setup steps for ChatGPT, Claude, Cursor and other MCP clients.